Introduction

Fran's Thriving Life ("we," "us," or "our") is committed to protecting the privacy of our website visitors and clients ("you" or "your") in accordance with international data protection laws and the General Data Protection Regulation (GDPR), a regulation in UK law. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website (https://wheregoes.com/) and use our services.

Information We Collect

We collect two types of information:

• Personal Information: This includes information that can be used to identify you directly or indirectly, such as your name, email address, phone number, and any other information you provide through our contact form, coaching sessions, or during consultations. We may also collect sensitive personal data, such as health information, with your explicit consent.

• Non-Personal Information: This includes information that cannot be used to identify you directly, such as your browser type, device type, operating system, IP address (anonymised where possible), browsing activity on our website (anonymised where possible), and demographic information (collected anonymously).
   

Legal Basis for Processing Your Information

We only process your personal information where we have a lawful basis to do so. The legal basis will depend on the specific purposes for which we are using your information. In most cases, we will process your information based on:

• Contract: Where processing is necessary to fulfil a contract with you, such as providing coaching services.

• Consent: Where you have given us your explicit consent to process your information for a specific purpose, such as sending you marketing materials.

• Legitimate Interests: Where we have a legitimate interest in processing your information, such as improving our website or services, provided your interests and rights do not override these interests.
   

How We Use Your Information

We use your information for the following purposes:

• To provide, operate, and maintain our website and services.

• To process your inquiries and requests.

• To schedule and conduct coaching sessions.

• To personalize your experience on our website.

• To send you marketing and promotional materials (only with your consent).

• To analyze how users interact with our website and improve our services.

• To comply with legal and regulatory requirements.
   

Sharing Your Information

We will not sell or share your personal information with third parties without your consent. However, we may share your information with the following, where they have appropriate safeguards in place:

• Service providers who assist us in operating our website and providing our services (e.g., email marketing platforms, scheduling tools, data storage providers).

• Legal and regulatory authorities, if required by law.

We will ensure that all third-party processors we work with are GDPR compliant and respect your privacy rights.

Data Security

We take reasonable precautions to protect your personal information from loss, misuse, unauthorized access, disclosure, alteration, and destruction. These include technical and organisational measures such as encryption, access controls, and security awareness training for our staff. However, no website or internet transmission is completely secure. We cannot guarantee the security of your information.
Your Rights
Under the GDPR, you have certain rights regarding your personal information:

• Right to Access: You have the right to request a copy of the personal information we hold about you.

• Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal information.

• Right to Erasure: You have the right to request that we erase your personal information, subject to certain legal exceptions.

• Right to Restrict Processing: You have the right to restrict the processing of your personal information.

• Right to Object: You have the right to object to the processing of your personal information for marketing purposes.

• Right to Data Portability: You have the right to request that we transfer your personal information to another controller.

Exercising Your Rights
If you wish to exercise any of these rights, please contact us at [your email address] or by using the contact form on our website.

Data Retention

We will only retain your personal information for as long as necessary to fulfil the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Children's Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from a child under 13, we will take steps to delete the information from our servers.

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Contact Us

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If you have any questions about this Privacy Policy, please contact us at fran_thrive@icloud.com or by using the contact form on our website.

 

Last Updated

April 2024